Pauline Francis

General Manager

Pauline Francis is the Licensee of LJ Hooker Leeming, overseeing all aspects of the business. With over 32 years Property Management experience, there is nobody more passionate or prepared to professionally manage your investment.

Pauline qualified for the elite LJ Hooker ‘Captains Club’ and in 2009 was recognized in 2010 as a member of the highly prestigious ‘Multi-Million Dollar Chapter’, recognizing her outstanding contribution to property management and ranking her in the top 1% of the company nationally . In 2014 she was admitted to the Life Time Membership of the Multi-Million Dollar Club currently there are only 5 members in Western Australia in both property management and sales

In 2010 she became the first Western Australian woman to be admitted to the international network’s Board of Admirals, a select group of high achievers chosen to support the growth and development of LJ Hooker in their national markets.

2011 saw Pauline and her husband Darryl win the coveted Franchise Owner's of the Year award an the Annual LJ Hooker Awards Ball.

In 2011 Pauline was named WA Telstra Business Woman of the year (ComBank Business Owners Category), a truly outstanding achievement.

2012 & 2013 have seen more team and individual awards including nominations for Franchise Owners and 2013 Top Business Growth for Property Management. Pauline & her team have become well known for their consistent high achievements.

Pauline’s attention to detail, good systems and procedures along with longevity of staff has allowed LJ Hooker Leeming to be awarded Number One office in Western Australia for 2015, an award that all team members worked hard to achieve and are very proud of.

  • Admiral Advisory Group
    Admiral Advisory Group
  • Life Member of Multi Million Dollar Chapter (PIM)
    Life Member of Multi Million Dollar Chapter (PIM)

What our customers say

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Hi Darryl, I hope you and your family had a great Christmas and a great start to the new year. This is a very belated but very sincere thanks for all your help in selling my home last year. I really appreciate all your effort, persistence, honesty, patience, sense of humour and professionalism during the whole process. As you were aware it was a stressful process for me for a number of reasons but you made that process the easiest you could, with the right balance of professionalism, sense of humour and genuineness to get a good result and provide financial freedom for me. I guess that description of you speaks 1000 words and explains quite simply why you have been so successful in the business and I have no doubt you have done well in anything you have ever tried. I doubt there would be anyone who didn’t enjoy speaking with you or working with you. You are a great person, a people person and connect well with genuineness. It’s a gift, and one that you possess, many aren’t so fortunate. Thanks to your support we got there, even in a difficult market, which once finalised made me realise how much stress was hanging over me, and not until that burden was finally lifted with your help I was able to move forward with less restrictions into a new more positive and happy life and future. I sincerely thank you and wish you all the very best in the future. I will certainly recommend you to anyone I may come across who wishes to sell their property.

Ali de La Rie

Hi Pauline & Cherie, I have been meaning to send some feedback to you both re LJ Hooker Leeming managing our property. The first customer feedback form that was posted to us was not really relevant to our situation as we asked you to manage our property that already had a tenant. We were moving from a company that we were not at all happy with. However, I would like to congratulate you Pauline and your staff on a totally professional service that I would be very happy to recommend to anybody. From the initial phone call to you Pauline via your reception staff, corresponding and meeting with your staff to discuss our property and management expectations to being assigned Cherie Moore as our property manager we cannot fault your staff or services. It is a pleasure to deal with your company. Cherie is very efficient and is a great communicator which I appreciate greatly. Cherie always gets to the bottom of an issue and solves it in liaison with both the tenant and the owner. Many thanks

Debbie & Graeme Broadbent

I would like to thank you and your property management team in writing for the hard work and commitment you have shown to us and our property over the past four years. We have been very pleased with the way you and your staff have handled all of our requests and issues over the years in a professional and timely manner. I would have no hesitation in using your services again should they be required. Thank you.

Bronwyn Dennis

I can't believe how incompetent and unprofessional "XXXX" were.....our fault as we should have checked and re-checked everything. Please be assured we are really happy with your management of the property and in hindsight we wish we were with you guys from the beginning. Regards,

Leanne Wilson

Just wanted to provide some feedback. During leasing we have received great service and appreciate the flexibility your team displayed in securing tenants. Your maintenance options also provide us with plenty of flexibility when assessing whats required and how to go about it. It's a two way professional relationship which we appreciate.

Brian Pittendreigh

Overall Les and I are very impressed with your friendly and efficient staff and prompt service. Everyone is very approachable and cannot think of any areas for improvement at this stage. Thank you for running such a tight ship!

Pete & Les Gregory

Overall very impressed with everyone that I have dealt with at your Office. I currently deal with four different Property Management companies for investment properties across Aus and so far you guys are streets ahead in every aspect of property management. It is actually refreshing to deal with a group of people who are professional and timely in their responses. Service and communication is what this game is all about and your team understand how to deliver it. If i continue to invest in the Perth area over the coming 12 months (or beyond) I will certainly be signing up with your team.

Cameron Barrett

Having only had appalling experiences with previous rental management, I have pleasure in saying to you that we could not have been happier with the service your team provided. There was clear attention to detail in every dealing we had, communication was exceptional and efficiency and competence seemed perfect. Seriously could not have been happier. Thank you for the quality of your service and we have already recommended your office widely and would not consider going elsewhere for any future management needs.

Syd & Rosemary Parke

In response to your letter I'd like to say that I'm very happy with the level of service that the team at LJ Hooker Leeming offers and in particular when working with Ronnie. I've had a rental property in Western Australia since 1987 and have experienced varied levels of service. Through a very poor service, I've suffered a great loss on one property which almost became non-tenantable due to the extreme mismanagement. It was a landlord's worst nightmare. So I believe I have insight into how devastating poor property management can be to your investment portfolio and belief in owning property being a worthwhile experience. I came to find LJ Hooker Leeming through a man who services pools and he recommended Ronnie as a property manager as he had extensive experience with agents. He also rented and as a tenant understood the impact of how property managers conducted their business. Through his recommendation I have had a good experience . I'm contacted promptly about issues, the tenants are carefully selected (vital to get a good tenant), my opinion is sought and my requests are followed through with and appropriate feedback is provided. Pauline has been very good with guiding me on rent review. Again, there is good communication and appropriate action with a balance between owner and tenant. There is a strong sense of team support and communication within the office. I feel confident with LJ Hooker Leeming from all aspects as to how my properties are being managed and would be happy to recommend to others.

Gudrun Griffin

My Awards

  • Admiral Advisory Group - Jul 2017
  • Life Member of Multi Million Dollar Chapter (PIM) - Mar 2014
  • Annual WA - Franchise Owner Of The Year - Jul 2011
  • Annual WA - Franchise Owner of the Year (Finalist) - Jun 2010
  • Annual WA - Franchise Owner of the Year (Finalist) - Jun 2009
  • Annual WA - Franchise Owner of the Year (Finalist) - May 2008
  • Annual WA - Franchise Owner Of The Year - Jun 2007
  • PIM Chapter - Region President - Jan 2006
  • PIM Chapter - Region Vice President - Jan 2004